Transform Your Charter School’s IT Help Desk
With Robust Software, Technical Support
Resolve your IT related issues promptly, ensuring efficient and seamless functioning of your systems.
The Inspiroz Way
Inspiroz’s Help desk and Network Operations Center (NOC) are critical to the smooth operation of your charter school.
- Users can enter issues via Autotask and Connectwise ticketing systems.
- NOC monitors the school’s network for any issues.
- IT consultants identify and resolve issues before they escalate.
- Help desk tickets are handled by a dedicated Client Coordinator, ensuring timely resolution.
This process ensures that user issues are resolved quickly and consistently, allowing teachers, students, and administrators to continue their work uninterrupted.
- Users can create tickets via email or the easy-to-use system portal.
- A service desk ticket is created, and the user receives a confirmation email.
- The ticket is routed to the appropriate IT engineer who contacts the user and starts working on the issue.
- Once the issue is resolved, the user receives a confirmation email that the ticket is closed.
- Autotask system reviews, categorizes and assigns every ticket based on its priority level.
- The Inspiroz team regularly reviews all tickets to ensure timely resolution.
- Overdue tickets are automatically escalated and routed to management for review.
We offer 24/7/365 support through three shifts with a team of skilled technicians who monitor and manage ticket flow and resolution using our robust software.
In order for you to easily track the health of your help desk system, we send you reports that cover the tech support cases and resolution statistics. We can also create customized reports for any other areas that you would like to monitor.
- The Inspiroz team is always available to connect quickly with the school’s leaders when on-site.
- The team holds Performance Meetings to review data and upcoming events that could affect performance.
- The Performance Meetings include school leaders, the Inspiroz Client Account Manager, and Account Director.
- For larger issues or projects, the Director of Infrastructure & Projects, CEO or COO may join the meeting.
Don’t let a faulty help desk process slow down your students, teachers and staff. Using the right help desk software and technicians can transform how issues are resolved at your school.
Voices of Satisfaction
Ready To Transform Your School’s Help Desk?
Work with our team of IT experts to create a responsive IT help desk that quickly resolves your school’s technology issues.
Transform Your Charter School’s IT Help Desk
With Robust Software, Technical Support
Resolve your IT related issues promptly, ensuring efficient and seamless functioning of your systems.
The Inspiroz Way
Inspiroz’s Help desk and Network Operations Center (NOC) are critical to the smooth operation of your charter school.
- Users can enter issues via Autotask and Connectwise ticketing systems.
- NOC monitors the school’s network for any issues.
- IT consultants identify and resolve issues before they escalate.
- Help desk tickets are handled by a dedicated Client Coordinator, ensuring timely resolution.
This process ensures that user issues are resolved quickly and consistently, allowing teachers, students, and administrators to continue their work uninterrupted.
- Users can create tickets via email or the easy-to-use system portal.
- A service desk ticket is created, and the user receives a confirmation email.
- The ticket is routed to the appropriate IT engineer who contacts the user and starts working on the issue.
- Once the issue is resolved, the user receives a confirmation email that the ticket is closed.
- Autotask system reviews, categorizes and assigns every ticket based on its priority level.
- The Inspiroz team regularly reviews all tickets to ensure timely resolution.
- Overdue tickets are automatically escalated and routed to management for review.
We offer 24/7/365 support through three shifts with a team of skilled technicians who monitor and manage ticket flow and resolution using our robust software.
In order for you to easily track the health of your help desk system, we send you reports that cover the tech support cases and resolution statistics. We can also create customized reports for any other areas that you would like to monitor.
- The Inspiroz team is always available to connect quickly with the school’s leaders when on-site.
- The team holds Performance Meetings to review data and upcoming events that could affect performance.
- The Performance Meetings include school leaders, the Inspiroz Client Account Manager, and Account Director.
- For larger issues or projects, the Director of Infrastructure & Projects, CEO or COO may join the meeting.
Don’t let a faulty help desk process slow down your students, teachers and staff. Using the right help desk software and technicians can transform how issues are resolved at your school.
Voices of Satisfaction
Ready To Transform Your School’s Help Desk?
Work with our team of IT experts to create a responsive IT help desk that quickly resolves your school’s technology issues.
