Support and Maintenance

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Strategy
& Planning

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Support
& Maintenance

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Setup
& Security

In order for your existing technology infrastructure to sustain its purpose and benefits, Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site support and remote support.

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Ticketing System & Reporting

Your charter school’s help desk plays a crucial role in the successful operation of your daily activities. By resolving user issues quickly and consistently, teachers, students and administrators are able to continue their work uninterrupted. Inspiroz tracks support issues in two main areas – the help desk and its Network Operations Center (NOC). Using Autotask, a ticketing system, users can enter any issues they’re having and it’s routed to the proper area.

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Network Remote Monitoring & Support

You can’t afford downtime. That’s why we resolve issues before they even cause any downtime. Inspiroz provides around-the-clock network monitoring, maintenance, and support. This includes firewalls, servers, wireless networks, switches and internet connectivity, among other network items. Our advanced Network Operations Center (NOC) utilizes an expert team and proprietary tools to ensure maximum efficiency and zero interruptions. Our team is available 24/7/365 and covers all tiers of tech support.

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Inventory Management

Keeping track of every laptop, Chromebook, printer, copier and Smart Board can be exhausting. With devices in the hands of every student, teacher and staff member, it’s easy to lose track of exactly what technology equipment your school owns. In order to better manage your school’s technology equipment, Inspiroz offers inventory management services. We’ll inventory and track all equipment, ensuring that it is properly maintained and repaired. We will also work with turnaround schools that may be inheriting unknown quantities of equipment.

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Devices Support & Management

We support and manage all devices in your school including Laptops, Desktops, Tablets, Projectors, Smart Boards, Printers, Copiers and Phones. From providing break/fix services to ensuring necessary upgrades and maintenance are performed on a regular basis. Our team is available 24/7/365 for all tiers of support to prevent breakdowns, high maintenance or replacement costs

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Software & Applications Support

School networks typically use or could benefit from using a myriad of software and technology tools as part of school operations. We provide support in the implementation of software applications and ongoing maintenance for upgrades and data management.

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AlwaysReady Devices

Inspiroz provides your school with a framework to proactively mitigate and cope with the effects of an emergency or crisis, either directly or indirectly adversely affecting teachers use of technology in the classroom. Our team ensures “plug-and-play” backup devices and equipment are always ready in case of any breakdowns or adverse circumstances. Ranging from laptops and projectors to mice, dongles and other cables, these AlwaysReady devices can be swapped in a matter of minutes by an Inspiroz on-site team member or a school operations leader to ensure continuity.

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Student Testing Readiness

We provide both on-site and off-site support to help you ensure readiness for your critical high-stakes tests and assessments throughout the year. For hiccup free testing and assessments, our team is there to proactively set up all systems and provide test-day support.

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